Original title: on the issuance of Altay region to optimize the business environment of the series of documents notice
Chapter I General rules
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Article 1 In order to continue to optimize the business environment, equal protection of the legitimate rights and interests of market players, stimulate the vitality of market players, and promote the high-quality development of the region's economic and social, according to the "Regulations on Optimization of the Business Environment," the "Implementation of the Regulations on Optimization of Business Environment in the Xinjiang Uygur Autonomous Region" and other provisions, in conjunction with the region's actual business environment, and the implementation of the "Regulations on Optimization of Business Environment". Measures" and other provisions, combined with the actual situation of the region, the formulation of this approach.
Article II This approach applies to the work of optimizing the business environment in the region's administrative area, the business environment, as referred to in this approach, refers to enterprises and other market players in the market of economic activities involved in the institutional mechanisms and ecological, humanistic, urban and other environmental conditions.
The main body of the implementation of these Measures is the people's governments at all levels within the administrative area of the region, as well as other departments (units) related to market players and market economic activities (hereinafter referred to as the people's governments at all levels and relevant departments).
Article 3 Optimization of the business environment should adhere to the principles of marketization, the rule of law, internationalization, "less material, simple procedures, high efficiency, law enforcement and public, excellent service, good environment" as the standard, in order to the market demand-oriented. The new business environment should be oriented to the needs of market players and centered on the effective transformation of government functions, so as to form a new pattern of business environment in which the government is capable of doing something, the services are effective, the market is orderly, and the market players are favorable.
Article 4 All types of market players in economic activities in accordance with the law to protect equal rights, equal opportunities, equal rules. Market players should comply with laws and regulations, abide by social morality and business ethics, honesty and trustworthiness, fair competition, to maintain market order, and actively fulfill their legal obligations, social responsibility, and consciously accept government management and social supervision.
Article 5 People's governments at all levels shall strengthen the organizational leadership of the work of optimizing the business environment in the administrative region, improve the coordination mechanism for optimizing the business environment, promote the optimization of the business environment in a coordinated manner, and timely coordination and resolution of major issues in the optimization of the business environment.
Development and reform departments are responsible for guiding, organizing, coordinating, and supervising the optimization of the business environment, and timely handling and supervision of the business environment issues and demands. People's governments at all levels and relevant departments should resolutely implement policies to optimize the business environment, and encourage citizens, legal persons and other organizations to participate in the maintenance and optimization of the business environment in the region.
Chapter II Optimization of the market and government environment
Article 6 Play a good People's governments at all levels and the role of relevant departments, to protect the decisive role of the market in resource allocation, and to build a service system covering the entire life cycle of market players. To strictly implement the national unified negative list system for market access, the establishment of the approval, supervision and other ancillary systems adapted to the management of the negative list for market access, all types of market players in the region's administrative areas enjoy equal rights to market access in accordance with the law.
People's governments at all levels and relevant departments shall fulfill the policy commitments made to market players and the various contracts concluded in accordance with the law. Due to the national interest, public interest or other legal reasons need to change the planning, administrative decisions, should be fully communicated and coordinated with the market before the decision is made.
Article 7 People's governments at all levels and relevant departments to promote land, labor, capital, technology, data and other factors of the market reform, improve the operation of the factor market mechanism. According to law to protect the autonomy of the operation of market players. Any unit or individual shall not intervene in matters that should be decided independently by market players according to law, shall not implement any form of amortization of market players, and shall not interfere with the normal production and business activities of market players.
Article 8 People's governments at all levels and relevant departments shall formulate special policies to support the development of small, medium and micro-enterprises, to ensure that small, medium and micro-enterprises to participate in fair market competition.
Support the construction of multi-level capital market, support eligible enterprises to go public for financing and bond issuance, expand the scale of direct financing. Small and medium-sized enterprise suppliers participating in government procurement can apply for financing from financial institutions by virtue of the notice of award, notice of transaction or government procurement contract, and the financial institutions can provide loans in accordance with market-oriented principles. Government buyers should support and cooperate with the successful small and medium-sized enterprise suppliers for government procurement contract financing business.
Natural resources departments should optimize the synergistic supervision of all aspects of land use planning, project investment, land supply, post-supply management and withdrawal, and implement a full-cycle management mechanism for industrial land.
Human resources and social security departments should provide labor guidance, labor relations coordination and other services for market players. The departments of education, science and technology, human resources and social security should support vocational colleges and vocational schools (including technical schools) to train industrial talents that match the needs of market players.
Article IX Science and technology, education and other departments should promote market players and scientific research institutions, colleges and universities, as well as other organizations through various types of industry-university-research cooperation to jointly carry out research and development, application and promotion of results, standards research and development activities, to improve market players independent innovation and the transformation of scientific and technological achievements. The ability to transform scientific and technological achievements.
Transportation, market supervision and other departments to strengthen the supervision of freight charges, guidance, supervision and implementation of the charges announced and clearly marked price system.
Water supply, power supply, gas supply, heating and other public enterprises and institutions should publicize the scope of services, service standards, service processes, time limits, tariffs and other information, and promote the use of the Internet to provide online services. Encourage market players to provide the whole process of handling services, optimize the process, simplify the materials, and reduce the processing time.
Article 10 Public resource trading management department shall establish and publicize the region's public resource trading directory list, included in the directory list of projects must be entered into the public resource trading platform. Public resource trading platform shall, in accordance with the law, public trading directory, procedures, results, supervision and other information, optimize the witness, place, information, files and expert extraction and other services, to ensure that all types of market players timely access to relevant information and equal participation in trading activities.
Article 11 People's governments at all levels and the relevant departments shall organize and publish a region-wide unified government services directory and its standardized workflow, guide, and the implementation of dynamic adjustment and updating.
Standardize the centralized services of the government hall, the implementation of a window service mode, the implementation of government services a network. Set up government service matters "cross-provincial" and other specialized windows, to provide market players with foreign services. Township (township, street) citizen service center, village (community) citizen service station should be close to the market for government service matters to provide convenience.
Market players have the right to choose online or offline government services, shall not be limited to market players to apply for ways and channels. The eligible applications should be accepted, and the number of cases shall not be limited during working hours.
Article 12 People's governments at all levels and relevant departments to improve the first-responsibility, once informed, time-limited system, improve the whole process to help do, and staggered, delayed service and other working mechanisms.
Promote the application of electronic certificates, electronic seals, electronic signatures in government services, and expand the specific business application scenarios of certificates, seals and other electronic materials, and promote the mutual recognition and sharing of electronic certificates and seals.
The relevant departments should clean up the proof matters, strengthen the mutual recognition and sharing of materials, the work of the relevant departments and units need to cooperate with the audit, through the interdepartmental correspondence and other convenient ways to solve.
Soundly improve the system of acceptance of shortages in administrative service matters, publicize the applicable matters of acceptance of shortages, and clarify the main declaration materials and auxiliary materials. The implementation of administrative service matters for the commitment system, can be through the credit commitment, supervision and risk-controllable administrative approval matters, you can take the commitment to inform the implementation of administrative approval. For the commitment to meet the processing conditions, it should be handled directly and make a decision.
Network information, public security, government services, data management and other departments should establish a data privacy protection and security review system to strengthen the protection of government services, trade secrets, personal privacy and personal information and other data.
Article 13 Deepen the reform of the investment approval system, and promote the investment project online approval and supervision platform, government services platform, engineering and construction project approval and management system and other related information systems interconnection and information sharing. Promote the parallel approval of engineering and construction projects, multi-diagram review, joint completion and acceptance, and other ways to improve the effectiveness of the approval process.
Under the premise of ensuring quality and safety, the social investment and government class small low-risk construction projects, the relevant departments to issue a unified scope of the enterprise project, the conditions for the commencement of work, the project unit to obtain the land, meet the conditions for the commencement of construction to make the start of the project and the time frame for the commitment, the relevant departments can first safety and quality registration, and the project can first start. The project can start first, and complete the formalities within the commitment period.
In the conditional region, the location of the natural resources department unified organization of land surveying, environmental impact assessment, mineral overburden, geological hazards, soil and water conservation, heritage protection, flood impact, seismic safety, climate feasibility and other matters to implement regional assessment, no longer on the region's construction projects to assess separately. Market players have completed a comprehensive regional assessment of construction projects, no longer separate assessment of the above evaluation, the state, except as otherwise provided by the autonomous region.
Article 14 Establishment of real estate registration and development and reform, public security, taxation, housing and urban and rural construction, market supervision, the People's Court and other departments of the information interchange and sharing mechanism. Real estate registration agencies to provide offline services, synchronized housing transactions, tax payments and other matters into the real estate registration integrated service window, the implementation of a window acceptance, parallel processing.
Article 15 People's governments at all levels and relevant departments should sort out and centralize the announcement of the list of policies to benefit enterprises, accurate to the enterprise to push the relevant policies. Enterprises apply for preferential policies, should simplify the declaration procedures, the implementation of the entire online processing.
Implementation of state tax incentives, to ensure that market players enjoy tax reductions, exemptions, tax credits and tax refunds for exports in accordance with the law, and to ensure that tax incentives are fully and timely benefited to market players.
Commerce, customs and other departments should streamline the import and export approvals and documents in accordance with the law, promote the mode of early declaration and customs clearance, and optimize the customs clearance process.
Article 16 People's governments at all levels and the relevant departments shall prepare a list of intermediary services for government services, administrative fees, security deposits and other charges related to business services catalog, and to be publicized.
Government funds, enterprise-related deposits should be charged in accordance with the lower standard. The implementation of financial institutions to replace the cash payment of security deposits. In accordance with the law, the security deposit collected, in the guarantee matters completed or guarantee the disappearance of the cause, the timely return.
Article XVII People's governments at all levels and relevant departments should establish entrepreneurial liaison and consultation mechanism, the establishment of government agencies and representatives of the market on a regular basis face-to-face consultation and communication mechanism, listen to the market reflect the main body and the demands, and to help solve the problem according to law.
Chapter III Optimization of the rule of law and human environment
Article 18 All levels of The people's government and relevant departments in the formulation of normative documents and policy measures related to the economic activities of market players, shall listen to the views of market players, federations of industry and commerce, trade associations, chambers of commerce and so on. Those that have not been reviewed for fair competition shall not be submitted for consideration.
Article 19 Administrative inspection of the main body should continue to promote the "double random, open" regulatory mechanism, the implementation of the list management system, the implementation of a comprehensive check system. Involving multiple departments, should coordinate the organization and implementation of joint inspections.
Article 20 Administrative law enforcement subject shall, in accordance with the law, the use of the Internet, big data and other technological means, relying on various types of online regulatory systems, off-site law enforcement systems and information sharing and other ways to carry out off-site law enforcement. The implementation of the administrative law enforcement system to reduce the responsibility of the list system, according to law to develop and publish a list of responsibilities and the implementation of dynamic management.
Article 21 Administrative law enforcement agencies shall implement administrative law enforcement, administrative law enforcement records and major administrative law enforcement decisions of the legal system, according to law, standardize and quantify the discretionary administrative penalties to eliminate arbitrariness in law enforcement. Administrative law enforcement shall not prevent market players to carry out production and business activities in accordance with the law.
The implementation of inclusive and prudent supervision of new technologies, new industries, new forms of business, new modes of operation, but laws, regulations, rules and regulations expressly prohibited or involved in endangering the public safety and the lives and health of the people, except for the situation.
Article 22 People's governments at all levels and relevant departments shall strengthen the protection of property rights of market players, the need for seizure, detention, freezing and other coercive measures shall be carried out in accordance with laws and regulations. In the case of conditions allow, should reduce the impact on the normal production and business activities of market players, need to order the closure of the enterprise except the case.
Article 23 People's governments at all levels and the relevant departments should be involved in the establishment of the market subject to prove that the margin and other related matters of assessment system, research and judgment of the relevant matters have been adjusted or canceled conditions, should be adjusted in a timely manner or canceled.
Article 24 The competent department of judicial administration shall accelerate the construction of public legal service system, integrate legal service resources, provide legal advice, legal aid and legal relief services for market players, guide and help market players to protect their rights according to law.
Article 25 People's governments at all levels shall establish a long-term working mechanism with the people's courts for coordinating the disposal of corporate bankruptcy, and improve the efficiency of the disposal of bankruptcy property. Support market-oriented debt restructuring in accordance with the law, and promptly solve all kinds of problems encountered in enterprise bankruptcy. Relevant departments should support and safeguard the work of bankruptcy administrators in bankruptcy proceedings and create conditions for bankruptcy administrators to perform their duties in accordance with the law.
Article 26 People's governments at all levels shall establish a coordination mechanism for notification of clues, transfer of cases, investigation and handling of cases involving market entities, and expeditious handling of such cases, so as to promptly resolve conflicts and disputes among market entities and related issues and to create a favorable environment for the rule of law.
Article 27 Strengthen the city's scientific planning, rational layout, focusing on gardens, green space, water systems, theme parks, recreation, sports and other infrastructure construction, the rational setup of educational institutions, health care institutions, nursing homes and child care institutions, to enhance the city's quality, improve the quality of service, and to create a pleasant living and working environment for market players. market players to create a livable and workable urban environment.
Article 28 Strengthen the local characteristics of cultural construction, the integrated use of various types of historical and cultural resources and other humanities resources, to create cultural brands, improve cultural openness and tolerance, and to create a pro-business, business, happy business cultural atmosphere.
Article 29 Accelerate the promotion of the construction of social credit system, strengthen the collection and sharing of credit information, the establishment of joint incentives for trustworthiness and joint disciplinary mechanism for non-compliance with the letter, the innovation of honesty incentive service products, so that the integrity of the enterprise to obtain more market opportunities and resources, and strive to create a good social integrity of the market main body. The company is also working hard to create a favorable social integrity environment for the market players.
Article 30 Deepen the reform of the talent development system and mechanism, the market demand for various types of talent in the evaluation of titles, medical care and social security, housing, spouses, children's enrollment in schools to provide as much as possible to facilitate the human resources and social security, medical care and security, health, housing and health, urban and rural construction, education and other departments should be introduced. Urban and rural construction, education and other departments to introduce specific measures for the implementation of the work, to attract, retain and utilize the talents to provide policy support for market players to create a favorable environment for talent.
Chapter IV Business Environment Work Supervision
Article 31 People's governments at all levels and relevant departments shall establish and improve the business environment. The people's government and relevant departments should establish and improve the complaint handling mechanism, through the "12345" government service hotline, letters and other channels, accepting all sectors of society on the damage to the business environment, complaints and reports, and grasp the problem of pushing and supervision.
Article 32 People's governments at all levels and relevant departments in accordance with the relevant provisions of the State and the autonomous region, with the evaluation of the business environment related to work, shall not be false. People's governments at all levels shall establish the optimization of the business environment assessment of the system of rewards and penalties, the optimization of the business environment in the work of units and individuals to make significant achievements in recognition or reward, the implementation of the work of the units and individuals in accordance with the relevant provisions to be dealt with.
Article 33 People's governments at all levels will optimize the business environment into the scope of supervision, through special inspections, daily inspections and other ways to optimize the business environment to supervise and inspect the work of the law, the existence of problems promptly corrected.
Article 34 People's governments at all levels shall take the initiative to accept the National People's Congress, the Chinese People's Political Consultative Conference on the optimization of the business environment supervision, and at the same time, play a good role in monitoring the news media and the public.
Article 35 People's governments at all levels and relevant departments are encouraged to explore the optimization of the business environment and deepen the reform, failing to achieve the expected goals or deviations, but in line with the direction of reform determined by the State, the autonomous region and the region, and not in violation of laws and regulations prohibitions. Decision-making procedures in line with laws and regulations, diligence and responsibility, not for personal gain, can be tolerated to correct mistakes.
Article 36 People's governments at all levels and relevant departments, staff violations of the relevant provisions of the damage to the business environment, by the relevant departments ordered to rectify the situation; the circumstances are serious, the transfer of the judicial department in accordance with the rules.
Chapter V Attachment Rules
Article 37 Other public officials who have a public interest in the business environment shall be subject to the following rules. nbsp;Other organizations with public affairs management functions shall be subject to the relevant provisions of these Measures.
Article 38 These Measures shall be interpreted by the Regional Development and Reform Commission and shall come into force on the date of issuance.
Annex 2
Altai region to optimize the business environment assessment of rewards and punishments
In order to enhance the business environment in Altay region, stimulate the market players Vitality, safeguard the legitimate rights and interests of various types of market players, and promote the high-quality economic and social development of the region, according to the "Optimization of Business Environment Regulations" "Xinjiang Uygur Autonomous Region to implement the "Optimization of Business Environment Regulations" approach" "Autonomous Region to implement the optimization of the business environment to enhance the three-year action plan (2022-2025)" and other provisions, combined with the actual situation of the region, the formulation of this approach.
One, the assessment object
counties (cities, scenic areas), the local departments (units), units in A.
Second, the content of the assessment
Mainly assess the "Optimization of Business Environment Regulations", "Xinjiang Uygur Autonomous Region Implementation of the "Regulations on Optimization of Business Environment" approach", "Autonomous Region to implement the optimization and enhancement of the business environment, three-year action plan ( 2022-2025)" "Altay Region Optimization of Business Environment Implementation Measures" as well as other optimization of the business environment task implementation.
Three, the assessment system
Annual assessment by the daily assessment, marketers satisfaction evaluation, plus or minus points.
(a) Daily assessment. The main assessment of the optimization of the business environment organization and leadership, institutional mechanism construction, publicity, the implementation of key tasks and other aspects of the daily assessment on a quarterly basis, accounting for 60% of the annual assessment.
(ii) Market owner satisfaction evaluation. By the market and the masses of the relevant units of efficiency, service awareness and other aspects of the evaluation, as well as the handling of complaints and reports, the market owners satisfaction evaluation is carried out on an annual basis, accounting for 40% of the annual assessment.
(3) plus or minus points
1. plus points. Optimize the business environment special work experience to obtain the state and autonomous regions to affirm the promotion. Special reform work by the state ministries and commissions, autonomous region leaders affirmative instructions. Reform and innovation experience is selected as a typical experience of optimizing the business environment in the country and the whole territory.
2. Minus points. Being criticized by the state and autonomous regions by name, being feedback as a rectification problem or being deducted points. Relevant work is identified as the regional level, regional level business environment counter-typical. The jurisdiction of the business environment problems caused by a major adverse public opinion, etc..
Adding and subtracting points is done on a yearly basis, and the cumulative total of adding and subtracting points does not exceed 10 points.
Four, the results of the assessment of the use of
adhering to the combination of test, the optimization of the business environment assessment and the issuance of incentives for the work of the gold, notification of commendation, the annual assessment of the combination of the advanced to encourage the backward.
(a) based on the results of the assessment, to give work incentives, notification of praise:
1. County (city, scenic area) in the annual business environment assessment of the ranking, ranking the top 2, respectively, to give 1 million yuan, 800,000 yuan, work Reward money.
2. Departments (units), units in A annual business environment assessment ranking, ranked in the total assessment of the top 3 units, were given 300,000 yuan, 200,000 yuan, 100,000 yuan of work incentive payments.
(b) Based on the results of the assessment, prioritize the recommendation of the annual assessment is assessed as "excellent" grade.
1. County (city, scenic area) annual business environment assessment of the ranking of the top 2 in charge of the comrades in charge and the lead unit of the main responsible comrades.
2. The direct departments (units), units in A annual business environment assessment ranking, ranking in the total assessment of the unit in charge of the top 10 responsible comrades and lead section head.
(c) Based on the results of the assessment, it is recommended that the annual assessment shall not be determined as "excellent" grade.
1. County (city, scenic area) annual business environment assessment of the sort, ranked in the last two in charge of the responsible comrades and the lead unit of the main responsible comrades.
2. The local departments (units), units in the annual assessment of the business environment in the order of ranking, ranked in the last two departments (units) in charge of the responsible comrade and the lead section head.
(d) in the process of carrying out business environment work in one of the following situations, the regional administration in charge of the leadership interview counties (cities, scenic areas), the local departments (units), the main person in charge of the unit in A:
1. Autonomous region of the place (state, city) business environment evaluation process, the performance of duties and responsibilities are not in place, the work is lagging behind.
2. The main task of the business environment indicators are not in place, do not implement, involving multiple departments to deal with matters, the lead unit does not take the initiative, do not take the lead in a timely manner to communicate and coordinate, the responsible unit does not cooperate with, do not support, so responsible for the task of the business environment indicators lagging behind.
3. Other situations that require an interview.
(e) The optimization of the business environment assessment results as an important part of the annual performance appraisal.
V. Appendix
(a) Specific assessment indicators, scoring standards, assessment of the composition of the organization to be issued in accordance with the rules.
(2) If the appraised unit has any objection to the result of the appraisal, it can apply for a review and the appraisal organization will conduct the review.
(C) the counties (cities, scenic areas) can refer to this approach, combined with the actual, sound local business environment assessment of reward and punishment system.
(4) This approach by the Regional Development and Reform Commission is responsible for interpretation.
Attachment 3
Altai Business Environment Complaints and Reports Handling Methods
Chapter I General Rules
Article 1 For the purpose of safeguarding the legitimate rights and interests of various types of market players, to effectively optimize and enhance the business environment, and to improve the quality of the market. To safeguard the legitimate rights and interests of all types of market players, and effectively optimize and enhance the level of business environment in the region, standardize the business environment complaints and reports, based on the "Optimization of Business Environment Ordinance" "Xinjiang Uygur Autonomous Region, the implementation of the" Optimization of Business Environment Ordinance "approach", combined with the actual situation in the region, the development of this approach.
Article II Scope of application. This approach applies only to occur within the region, by all types of market players to report complaints about damage to the regional business environment behavior. There are clear laws and regulations for specific industry complaints, in accordance with relevant laws and regulations.
Article 3 Working principle. Optimize the business environment complaints and reports processing work adhere to the "local jurisdiction, hierarchical processing" "who is in charge, who is responsible for" principle.
Article 4 Division of labor. Regional Development and Reform Commission is responsible for the region's business environment complaints and reports on the work of the organization and coordination and supervision and assessment. The relevant departments for the business environment complaints reported matters for the main responsibility of the department, responsible for the business environment involving the business scope of the unit complaints reported matters.
The counties (cities, scenic spots) development and reform departments are responsible for the jurisdiction of the business environment complaints reported for the organization and coordination and supervision of the assessment. The counties (cities) relevant departments in accordance with the division of responsibilities to fulfill the main responsibility of the business environment complaint reporting matters, should be clear that the person in charge of the business environment in accordance with the rules and regulations to do a good job in the processing of complaints and reports.
Article 5 Strict confidentiality. Handling of complaints and reports, we must strictly abide by the provisions of confidentiality, according to the law to protect the legitimate rights and interests of the complainant, shall not disclose the complainant's information and confidentiality requirements.
Chapter II Complaints reported acceptance
Article VI Complaint reporting acceptance Scope:
(a) to meet the legal conditions and declaration of information ready for administrative licensing, government services applications are not admissible, or not in accordance with the prescribed procedures and time limits for processing;
(b) the unauthorized establishment of fees and charges, increase the standard of charges, expand the scope of fees. (b) the unauthorized establishment of charges, raise the standard of charges, expand the scope of charges;
(c) the preferential policies related to enterprises are not implemented;
(d) the use of authority to "eat, take, card, want to ", or deliberately making things difficult;
(e) using his authority to specify intermediary services, forced to buy specified products and services, forced to participate in associations, chambers of commerce and other social organizations;
(f) Violating the law in conducting inspections of enterprises, and illegally imposing administrative penalties on enterprises, with the results of the treatment not being made public;
(vii) illegally and unlawfully adopting measures such as shutting down production, shutting down business, and shutting down water, electricity, and gas to enterprises;
(viii) restricting (viii) restricting fair competition in the market, setting monopoly terms or territorial protection policies, or raising the threshold of market access without authorization;
(ix) taking compulsory measures such as seizure and freezing in excess of the scope and limits in cases involving enterprises or entrepreneurs, infringing on the property and personal rights of enterprises and entrepreneurs;
(x) taking measures such as seizure and freezing in excess of the scope and limits in cases involving enterprises and entrepreneurs, infringing on the property and personal rights of enterprises and entrepreneurs;
(j) the government and its departments in accordance with the law to make commitments or signed contracts are not due to force majeure or delay in fulfillment;(k) to impede the construction of the project and the production and operation of the enterprise is not in accordance with the law to stop, not investigated or stop, investigate and deal with Ineffective;
(xii) the higher authorities referred to, assigned to the complaints and reports;
(xiii) other damage to the business environment.
Article VII Complaints and reports are not admissible:
(1) civil disputes;
(2) economic disputes between enterprises;
(3) other damage to the business environment. (ii) inter-enterprise economic disputes;
(iii) complaints and reports that have entered the supervisory organs, judicial organs, public security organs, administrative reconsideration organs, arbitration institutions and other units of the handling procedures, including cases that have already been filed, not yet concluded or a decision has been made to deal with it;
(d) has been dealt with, the complainant again with the same facts or reasons to report the complaint again;(e) there is no clear person being complained about or the complainant can not be found;
(f) the complainant is not a clear person being complained about or the complainant can not be found;
(g) the complainant has been complained about or the complainant is unable to find; (f) there is no specific violation of the facts or investigation clues are not clear;
(g) the content of the complaint does not meet the relevant laws and regulations;
(h) does not fall within the business environment Supervision of the scope of responsibility.
Article VIII Complaint reporting channels. Complaints can be reported through the "12345" hotline, telephone, e-mail, suggestion boxes, letters and on-site reporting and other forms of business environment complaints.
Article IX After receiving a complaint report, the complaint reporting organization should be detailed access to the complaint material. Complaints do not meet the conditions of acceptance of the report, should be informed within one working day to report the complaint. In line with the conditions of acceptance, should be accepted immediately, the basic situation of the complainant, acceptance of time and the content of complaints and reports to do a good job of registration, the preparation of complaints and reports on matters of serial number.
Article 10 Complaints about the implementation of the real name system, the complainant should be truthful to the complaint reporting institutions to submit a complaint, set out the basic complaint reporting matters, evidentiary material, contact person, identity information and contact information.
Chapter III Complaints about the handling of reports
Article XI Processing time. General complaint reporting matters processing time does not exceed 15 working days. Complaints reported that the matter is particularly significant or special circumstances can not be concluded, depending on the circumstances of the appropriate extension, and promptly inform the complainant of the report. Extension of time up to 30 working days. Laws, regulations, rules and regulations from its provisions.
Article XII Complaints reported to the office. Acceptance of complaints and reports, complaints and reports accepted by the organization should be completed within one working day matters of referral.
Article XIII Investigation and verification. Undertaking unit to take the parties, site visits, telephone inquiries and other ways to investigate and verify the complaints and reports on matters of analysis, involving multi-departmental complaints and reports, should be coordinated with the relevant departments to participate.
Article 14 Advice or recommendations. The contractor shall be based on the investigation and verification of the situation, in accordance with relevant policies and regulations, according to law, the complaint reported matters put forward preliminary processing recommendations. Complaints reported that the unit should be based on the processing recommendations to develop solutions and corrective measures, and in accordance with the relevant provisions of the relevant responsible personnel to make the appropriate treatment.
Article 15 Feedback. The contractor should be handled within the time limit for processing comments or suggestions feedback to the complainant, according to the provisions of the relevant matters. Handling results at the same time feedback to the complaint and report acceptance organization.
Article XVI Closed file. In accordance with the nature of the case classification to establish a file, the relevant materials in accordance with the relevant provisions of the archives in a timely manner to organize and archive. Common problems, departments at all levels to study and develop a long-term mechanism to solve the problem.
Article XVII Supervision. Complaints and reports received by the organization should be handed over to the relevant units of the complaints and reports of matters for random checks, supervision, return visits, verification, to ensure that the landing is effective. The contractor should be timely to the department to report to the investigation and processing progress.
Article 18 Termination. One of the following circumstances, the business environment complaints reported matters terminated and considered closed:
(a) the coordination, the complainant and the complainant on the business environment complaints reported matters to reach a settlement agreement (except for the complainant did not implement the settlement of agreed matters);
(b) the business environment complaints reported matters to reach a settlement agreement;
Article XVIII Termination. "text-align: left;">(b) the complaint reporting person to terminate their own processing or voluntary withdrawal of the complaint report;
(c) the complainant or the complainee of the report of the complaint report matters to apply for arbitration, litigation or apply for administrative reconsideration;
(d) in the business environment complaints during the handling of reported matters, discipline inspection and supervision organs, public security organs intervene in accordance with the rules of investigation of complaints and reports;
(e) in the business environment complaints during the handling of reported matters, the need for the complainant to supplement the relevant evidence, the complainant has exceeded the agreed period of time without due process. Complaints reported beyond the agreed period of time without good reason not to supplement or not to provide;
(f) the complaint does not cooperate with the investigation of the informant;
(g) the business environment complaints reported matters do not match the facts or can not be verified
(h) business environment complaints reported matters contrary to laws and regulations and related policies;
(ix) laws and regulations provide for other circumstances.
Complaints about the termination of the report, the contractor should be timely feedback to the receiving organization.
Chapter IV Accountability
Article XIX Complaints should be reported Follow the principle of honesty, trustworthiness, voluntariness, legality, shall not be false, distorting the facts, deliberately framing the complainant, if any of the above circumstances, the relevant departments shall bear the corresponding legal responsibility.
Article 20 Complaints and reports of acceptance of institutions and contractors and their staff should follow the law, the principle of fairness and efficiency, based on relevant laws and regulations and the provisions of this approach to deal with complaints and reports. One of the following acts, by its administrative department shall be investigated and dealt with:
(a) intentional favoritism, partiality;
(b) due to intentional or gross negligence resulting in the determination of the fact that the application of laws and regulations, resulting in errors Complaints of damage to the legitimate rights and interests of the informant;
(c) beyond the authority, abuse of power, use of power for personal gain or should be done according to law, but does not act;
(d) outside the special circumstances provided by law, the disclosure of complaints and reports, Complaints were reported to the commercial secrets;
(e) no valid reason not to accept complaints or shirking, perfunctory, delay in the processing of complaints and reports.
Article 21 Complaints received by the agency shall establish a complaint report management, tracking and supervision, case notification mechanism. For untimely, ineffective, should be supervised; the circumstances are serious, you can be responsible for the unit or the person responsible for giving warning interviews, notification and criticism of the treatment. Typical cases should be publicly notified. The discovery of suspected violations of law and discipline, should be transferred to the competent authorities in accordance with relevant provisions.
Chapter V By-laws
Article 22 This method is responsible for interpreting by the regional development and Reform Commission is responsible for the interpretation.
Article 23 These measures shall be implemented from the date of issuance.
Annex 4
List of Key Tasks to Optimize the Business Environment in Altay Region in 2023
1. Further compressing the time for business start-up. Promote business registration, seal engraving, bank account opening, social security registration, housing fund registration, apply for tax-controlled equipment and other matters, business start-up time is compressed to within 2 working days. (Responsible unit: regional administrative service center & lt; public resources trading center & gt;, market supervision authority)
2. Improve the market exit convenient mechanism, simple write-off publicity time reduced to 20 days; meet the conditions of simple write-off registration, the announcement of the period of time has not been objected to the enterprise, 1 working day! Make a decision on granting simple deregistration. (Responsible unit: Regional Market Supervision Administration)
3. Deepen the reform of the approval system for engineering and construction projects, compressing the time limit for project approval, and completing government-invested housing projects within 60 working days, government-invested municipal projects within 60 working days, and general social investment projects within 58 working days. (Responsible unit: regional housing and urban-rural development department), the approval time limit for social investment projects shall be reduced, and the approval time limit for government-invested housing construction projects shall be completed within 60 working days, government-invested municipal projects within 60 working days, and general social investment projects within 58 working days. (Responsible units: Regional Housing and Urban-Rural Development Bureau, Natural Resources Bureau, Forestry and Grassland Bureau, Development and Reform Commission, Ecological Environment Bureau, Culture, Sports, Radio, Television and Tourism Bureau, etc.)
4. Construction project land use pre-approval and issuance of siting advice, construction land use planning permission for the two matters for no more than 15 working days. (Responsible unit: Regional Natural Resources Bureau)
5. Urban water, gas, heat, communications, cable television network docking construction completed within 8 working days. (Responsible unit: Regional Housing and Urban-Rural Development Bureau)
6. District water, gas, heat, communications, cable television pipeline construction completed within 17 working days, completion and acceptance of the completion of 2 working days. (Responsible unit: Regional Housing and Urban-Rural Development Bureau)
7. The implementation of the water, gas, heat, communications, cable TV installation application that is to be done, on-site investigation completed within 2 working days, the program design is completed within 3 working days, the signing of the agreement that is to be done. (Responsible unit: Regional Housing and Urban-Rural Development Bureau)
8. All electricity users to implement the one-card acceptance, exemption from signing a single, small and micro-enterprise low-voltage telegraphic installation unconditional installation, large and medium-sized enterprises to implement the "save energy, save time, save money," the service. (Responsible unit: State Grid Xinjiang Electric Power Co., Ltd. Altay Power Supply Company)
9. The entire region with the telegraph installed capacity of 160 kilowatts and the following small and micro-enterprise telegraph installed "zero investment", will be eligible for low-voltage non-residential users the whole process of The whole process for eligible low-voltage non-residential users will be reduced to less than 15 working days. (Responsible unit: State Grid Xinjiang Electric Power Co., Ltd. Altay Power Supply Company)
10. In-depth development of small and medium-sized micro-enterprise financial services capacity enhancement project, guiding financial institutions to further optimize the loan approval process, reasonably compressed the time to obtain credit, and take the initiative in accurately delivering information on financial services and related preferential policies, to improve the convenience of credit services. The convenience of credit services has been improved. (Responsible units: People's Bank of China Altay Regional Center Sub-branch, Altay Banking and Insurance Supervision Branch)
11. In-depth push forward the reform of state-owned financial guarantee, comprehensively enhance the service capacity of the financial guarantee company, expand the coverage of the financial guarantee, and guide the financial guarantee company to better serve the small and micro-enterprises, key enterprises, "Three Rural" and local key projects of high-quality development. (Responsible units: regional Finance Bureau, the People's Bank of China Altay regional central sub-branch, Altay Banking and Insurance Supervision Branch)
12. Further streamlining of export tax rebates tax-related information submission, simplify the process of tax refunds, the average processing time of the normal export tax refunds to be compressed to less than 4 working days. (Responsible unit: State Administration of Taxation Altay Regional Taxation Bureau)
13. Comprehensively implement the combined declaration of property and behavioral taxes, including: urban land use tax, property tax, vehicle and vessel tax, stamp duty, cultivated land occupancy tax, resource tax, land value-added tax, deed tax, environmental protection tax, tobacco tax, and other 10 items. (Responsible unit: State Administration of Taxation Altay Regional Taxation Bureau)
14. Reduce the time of tax payment, the average time of annual tax payment for enterprises does not exceed 60 hours. (Responsible unit: State Administration of Taxation Altay Regional Taxation Bureau)
15. Promote international trade "single window", further sorting out the import and export links of the existing regulatory documents, and effectively promote the "reduction of certificates and convenience to the people. The reform of the "reduction of certificates and convenience for the people" is being deployed. Vigorously promote "early declaration", the implementation of self-reporting and self-payment, summary tax collection and other customs clearance facilitation measures, and continuously compress the time required for customs clearance of imported and exported goods. Implementation of the appointment system for customs clearance, Takshiken port weekly 7 × 8-hour work mode, Jimenai port 6 × 8-hour work mode, weekly point-to-point customs clearance services for enterprises, the implementation of the appointment of the inspection, the import of bulk minerals that is the inspection. (Responsible units: Altay Customs, Jimunai Customs)
16. Around the whole life cycle of enterprises and individuals, the introduction of chain birth "one thing", retirement "one thing "18 key areas and high-frequency matters such as integrated services, the formation of" online full network, offline one window acceptance "of the new model of integrated services. (Responsible unit: regional administrative service center & lt; public resources trading center & gt;)
17. enhance the level of government services, around the high-frequency areas of education, social security, medical care, and so on, to promote the counties between the counties, the region and the counties between the matters through the realization of the 150 high-frequency matters "The city has realized 150 high-frequency matters, 100 high-frequency matters, and 100 high-frequency matters, and the whole region has realized these matters. (Responsible unit: regional administrative service center & lt; public resources trading center & gt;)
18. Promote the standardization of government service matters, the realization of the district, county and village levels of the same matter name, sub-item splitting, the type of matter, the matter code, the implementation of the basis for the acceptance of the conditions, the exercise of the tier, the application materials, the process, fees, statutory time limit, the application materials, and the process. Process, fees, legal time limit, commitment time limit and other 22 basic elements of relative consistency, to achieve "five levels of twenty-two the same". (Responsible unit: regional administrative service center & lt; public resources trading center & gt;)
19. Effectively enhance the "12345" hotline work orders to resolve the efficiency and effectiveness of claims, promote the counties (cities, scenic areas), the functions of the department Increase "12345" hotline work order disposal efforts, so that enterprises, the public demand a timely and effective solution. County hotline management departments to further strengthen the hotline work order tracking and assessment and evaluation to enterprises, the masses of the "key small things" as a grasp, and strive to solve the problems of enterprises and the masses of the blockage points. (Responsible unit: regional administrative service center & lt; public resources trading center & gt;)
20. real estate mortgage business in the bank to achieve a time to handle the real estate registration center within five working days to complete the registration process to achieve the mortgage registration, registration information query, pre-sale of commodities and mortgages related to immovable property The mortgage registration, registration data query, commodity house pre-sale and mortgage involving real estate preview registration and other three business "cross-provincial". (Responsible unit: Regional Natural Resources Bureau)
21. Optimize the function of the electronic bid evaluation assistance system, the implementation of the autonomous region bidding supervision platform application, promote the whole process of electronic bidding. Strengthen the bidding field "bidding, bid evaluation, bidding, winning" and other aspects of the public announcement, enhance the transparency and standardization of bidding. (Responsible unit: regional administrative service center & lt; public resources trading center & gt;)
22. In the autonomous region of the bidding supervision system and the regional public resources trading platform to publicize the bidding objections to the complaint contact information, smooth bidding channels for all parties to complain. Comprehensively clean up and inspect the bidder in the bidding activities set up in the registered capital, the establishment of branches, specific administrative regions, industry awards and other unreasonable bidding conditions. (Responsible units: regional administrative service center & lt; public resources trading center & gt; Housing and Urban-Rural Development Bureau, Water Resources Bureau, Transportation Bureau)
