One, the general requirements

Relying on the government service hall, combined with the government service "a network, a door, a" reform, the establishment of district-level government service matters Helping to do on behalf of the work system, "when a good waiter", change "business" for "government", focusing on coordinating and solving the project in the approval of the problems encountered in the construction, minimizing the number of business The number of errands, to achieve the "short process, short time, excellent service" work objectives, in order to achieve the "industrial strength of the city's main position, high-quality development and growth level" goal to provide a strong guarantee of government services.

Second, to help do the scope, principles

1. To help do the object of the service: key construction projects, industrial projects, key investment projects, industrial enterprises above designated size, and other necessary to carry out the project to help do.

2. The scope of matters to be handled on behalf of the agency: involving the enterprise "full life cycle" of government services, such as business registration, land use planning permits, engineering construction permits, construction permits, completion and acceptance of water, electricity, gas and the installation of administrative licenses and other public service matters to be handled. Other public service matters. In principle, the intermediary technical service matters, the project unit independently selects the service organization to deal with.

3. The principle of helping to do it on behalf of the principle of voluntary entrustment, gratuitous service, synergistic linkage, in accordance with the law.

Three, work responsibilities

1. Development Zone project task force contact responsibilities: responsible for the project information and the need to help do things to help inform the Government Services Administration to help do things to help the window, and the establishment of a help to help do things to help commissioners, the project task force contact, the enterprise project unit of tripartite communication. Contact person, the enterprise project unit tripartite communication information channels, and jointly sort out the business needs to deal with government services, to assist the project unit to provide the necessary materials, is responsible for on-site verification of the relevant matters.

2. The duties of the Commissioner: familiar with the process and guidelines, fill out the project approval schedule, provide a list of materials for approval. Prepare declaration materials for project units in stages and fill in various forms. Carry out the preliminary examination of the declaration materials and transfer to the relevant approval service window, the beginning of the timer, the whole tracking and coordination of the processing, and timely inform the project unit for the progress.

3. Duties of the approval departments: responsible for joint approval of the declaration materials, timely resolution of problems encountered by enterprises in the declaration, to speed up the approval process. In accordance with the time nodes to help the Commissioner on behalf of the feedback approval progress, timely detection of problems in the application materials and feedback.

Four, the working mechanism

1. Set up a general service desk, set up to help the work of the task force

Government Services Administration to coordinate three Staff set up to help do it on behalf of the work of the task force, in the hall of government services in a prominent position to help do it on behalf of the total service desk, specialized in accepting to help do it on behalf of the business. The establishment of the building, city supervision, taxation, self-regulation, real estate and other windows of the chief representative of the joint examination and approval of the special class, according to the volume of business in a timely manner to carry out the joint examination and approval of the special class of the project to accept the unified scheduling and management of the Administration of Governmental Services Bureau.

2. Establishment of the approval of the "green channel

Opening a "green channel" for the approval of major projects and enterprises in urgent need of processing matters.

To major projects and enterprises in urgent need of approval matters to open up a "green channel", special affairs, quick to do fast review, to help the project landing and start. The basic conditions, the main declaration materials are complete and in line with the legal conditions, but the secondary conditions or formalities are lacking, the implementation of the "informative commitment" or "acceptance of shortcomings" to be handled first, allowed to make up for the formalities and materials.

3. Establishment of the "Help + Business" working mode

In order to enhance the "Help + Business" service depth, to do a good job in the construction of a new business, and to improve the quality of the service. "The depth of service, do a good job in the construction of the project Anshang work. Government Services Administration and Investment Promotion Bureau, the development of projects in the project task force to establish a docking mechanism. Investment Promotion Bureau and the project team is responsible for the timely investment project information and the need to solve the government service matters provided to the window to help do on behalf of the window, the Government Services Administration is responsible for the establishment of the "window unit linkage, the approval of the division of labor, the process of timely consultation, coordination and tracking of supervision, problem-oriented assessment, the results of the feedback and optimization of" the working mechanism and to help to do on behalf of the matter of "A matter of a commissioner, a matter of a channel" system. The commissioner is responsible for tracking and coordinating the approval process, providing timely feedback to the project unit on the progress of the project, doing a good job of communicating with the approval department and relevant units, and notifying the project task force contact or project unit to receive the results of the case (free of charge by mail).

4. Innovative "service forward, window into the enterprise" service mode

Government Services Administration regularly organizes the relevant window to carry out "Service forward, window into the enterprise" activities, in-depth business line, understand the collection of business production and operation of the government service problems encountered. With the district business office, economic and trade science and technology (Development and Reform) Bureau and other units to establish a regular information-sharing mechanism, take the initiative to docking enterprises, and effectively solve the difficulties encountered in the construction and production of enterprises, blocking the point of the problem, to create a "do it on behalf of the + service enterprises," the mode of work.

5. The workflow of the help desk

V. Evaluation of performance

Government Services Administration in conjunction with the Office of Supervision and Evaluation quarterly according to help, on behalf of the matter, supervised by the office, the business enterprise telephone tracking visits, listening to the business enterprise comments and suggestions, seriously assess the help, on behalf of the work of the effectiveness of the analysis of the reasons for the problem, to refine the measures for improvement, to determine the rectification time frame.

Sixth, the results of feedback and optimization of rectification

Government Services Administration based on the results of the effectiveness of the assessment of the window units in a timely manner to feedback. For poor service attitude, low efficiency, business enterprises are not satisfied with the window unit, by the Development Zone Supervision and Evaluation Office to be notified and criticized.

The Administration of Governmental Services will summarize the experience of the work of the helpers in a timely manner, and continue to innovate the service mode, improve the service mechanism, optimize the service process, and enhance the efficiency of the service.